FAQs
Your Questions Answered

QUESTIONS ABOUT...
       The name change kit
       Buying the name change kit
       Downloading the name change kit
       Using a tablet / smartphone        Troubleshooting your name change kit

The Name Change Kit

Straight after your payment is processed (which only takes a matter of seconds) you will be sent an email with instructions for downloading your kit. The process is almost instant.

Don’t forget to check your junk/spam folders, Gmail users check your "promotions" tab, and Hotmail / Outlook users check your "others" tab, because the emails sometimes end up there.

It takes about 2 minutes from clicking on the “add to cart” button until you have your kit open infront of you and you can start changing your name.

The After The Wedding Name Change Kit is a DIY kit. We provide all of the instructions and forms you need (including a detailed manual and huge checklist), and you do the rest. If you would like someone to do your name change for you www.changename.com.au offer this service for $999.00 where you provide all of your details and places you need your name changed and they take care of if for you.

I update the name change kit every 1-8 weeks. More often during the middle of the year when government departments tend to release new forms, and less over the summer period where nothing seems to change. Most of the time I'm notified of a change by an organisation and when I am, I update the kit the same day. Regardless, I get on the phone and send off lots of emails monthly just to check that everything is up to date!

Read more about the updates here.

You can find out when the last update was be checkout our facebook page where all important updates are announced.

If there has been a change to a form, you don't need to do anything. The links in your manual will redirect to the updated forms automatically.

If there has been a change to a process and I have updated the manual, you can download the new manual by using the email you received after your purchase. Downloading your kit again will give you the most recent and updated version.

Read more about the updates here.

At this point in time, we only offer the downloadable kit. We used to sell a hard copy name change kit that you could have sent to you, but it isn’t a very cost effective option and there were issues with making sure all of our customers were receiving and using the most updated forms. Particularly when some brides ordered the name change kit but then didn't get around to finishing changing their name for a few months! It is a lot more cost effective for you to download and print out your own kit. If you don’t have access to a printer, Officeworks (or other printing companies) will print out your kit for you a lot cheaper than it would be for us to print it and send it to you.

This name change kit will help you with any type of name change you like. You can:
- Change to your husband’s name
- Hyphenate your name
- Double barrel your name
- Make up a new name
- Change your first and middle name as well
- Any other kind of name change you can think of!

Yes he can! The name change kit can be used for you and your husband if you are both changing your name. And you only need one kit, not one each.

As long as you are an Australian citizen, yes, you can use this kit if you were married in Australia OR overseas.

If your marriage has been registered with your Australian state’s registry of births, deaths and marriages then this name change kit will enable you to change your name in Australia, but it does not cover the process for changing your name in your country of citizenship.

This kit has been designed for Australian residents, so if you are not an Australian citizen AND were married outside of Australia, I’m afraid this kit won’t be a lot of use to you.

Buying the Name Change Kit

We pay other companies to make sure our website and your purchase is as secure as it can possibly be. PayPal and Stripe processes all of our payments and they have secure purchasing and download pages. We never get to see your credit card number or any of your private details – just your name, email address and IP address!

Unfortunately payment by credit card or Paypal are our only payment options at this time. If you have a PayPal account you can organise payment via bank transfer.

You will need to use another credit card or contact PayPal to see what is going on. PayPal is our credit card processor and unfortunately I don’t have access to their software to find out why they don’t like your card or what is going wrong. You can call them direct on (02) 8223 9500. It’s also a good idea to contact your credit card provider to make sure your card hasn’t reached its limit or been cancelled.

Downloading

Straight after your payment is processed (which only takes a matter of seconds) you will be sent an email with instructions for downloading your kit. The process is almost instant.

Don’t forget to check your junk/spam folders, Gmail users check your "promotions" tab, and Hotmail / Outlook users check your "others" tab, because the emails sometimes end up there.

It takes about 2 minutes from clicking on the “add to cart” button until you have your kit open infront of you and you can start changing your name.

If you have any problems, please send me and email and I will help you out!

Using the kit on a smartphone / tablet

Yes you can! Instructions are here.

Yes you can! Instructions are here.